Bord Gáis Customer Service: Phone, Hours & Contact Guide

How do I contact Bord Gáis?

Reaching the right person quickly depends on choosing the correct channel from the start. Bord Gáis Energy operates separate contact systems for residential customers, business accounts, automated transactions, and safety emergencies.

Phone support options

Residential customers with billing, account, or service questions should call 01 611 0101 during staffed hours. The team handles account changes, meter readings, payment arrangements, and general enquiries from Monday to Friday 8am–8pm and Saturday 9am–5:30pm (Bord Gáis Energy Official). For those starting a new contract or switching from another supplier, the dedicated new customer line 01 611 0151 connects you to a team focused specifically on onboarding and renewals.

Business customers use a different route: 01 611 0166 connects to the business division, available Monday–Friday 8:30am–6:30pm (Bord Gáis Energy Official). Business enquiries can also go to businessdirect@bordgais.ie for written follow-up. Both channels aim to respond within two working days.

Online query submission

For non-urgent matters, the My Account portal (Bord Gáis Energy Official) handles most self-service tasks: viewing bills, updating payment methods, reporting meter readings, and tracking usage. If the portal doesn’t resolve your issue, the website help centre at bordgaisenergy.ie/help hosts searchable articles covering common scenarios.

Email queries sent to info@bordgais.ie receive a response within three working days according to the company’s standard service target (Bord Gáis Energy Official). Written complaints can also be posted to Customer Care, PO Box 10943, Dublin 2.

Help centre access

The help centre sections break down into home energy and business energy tracks. Each contains step-by-step guides for typical tasks like moving home, understanding estimated readings, setting up direct debit, and checking contract renewal dates. Articles link directly to relevant forms or phone numbers, cutting down on hold time for customers who prefer self-service.

What is Bord Gáis customer service telephone number?

The most-searched contact detail for Bord Gáis Energy is the main customer service number. Confirmed across multiple official and advisory sources: 01 611 0101 is the primary residential line, staffed during weekday and Saturday hours (Selectra Ireland).

Residential customers

For existing residential customers, 01 611 0101 covers billing disputes, payment plans, account closures, meter read submissions, and general service questions. Call during Mon-Fri 8am–8pm or Sat 9am–5:30pm for direct assistance. Outside these hours, the automated service takes over.

New and moving home

New customers setting up service or existing customers moving address should call 01 611 0151 (Bord Gáis Energy Official). This line handles new connections, contract sign-ups, and switchovers from other suppliers. Both 01 611 0101 and 01 611 0151 connect to the same customer care team — the distinction is primarily for routing new versus existing account work.

24-hour automated service

The automated line 01 611 0172 runs 24 hours a day, 7 days a week for self-service tasks: checking current balance, making card payments, submitting meter readings, and managing payment arrangements without waiting for a representative. This number accepts debit and credit card payments directly (Bord Gáis Energy Official).

Bord Gáis customer service opening hours

Staffed hours differ by customer type. Knowing the exact window prevents wasted calls to a closed line.

Weekday and weekend times

Residential customer service operates Monday to Friday 8am–8pm and Saturday 9am–5:30pm. The line closes on Sundays and Irish public holidays. Business customer service follows a shorter weekday window: Monday to Friday 8:30am–6:30pm, closed weekends. Plan non-urgent business calls accordingly.

Automated access

The automated payments and balance line 01 611 0172 never closes. Whether it’s 3am on Christmas Day or a random Tuesday afternoon, customers can check balances, pay bills, and submit meter readings without human assistance (Bord Gáis Energy Official). This is the most reliable channel for after-hours routine transactions.

Regional variations

Bord Gáis Energy does not publish separate regional phone numbers for cities like Cork, Galway, or Limerick. All residential and business calls route through the Dublin-based call centre regardless of where the customer is located in Ireland. The one exception: in-person visits to the Bord Gáis Energy Theatre in Dublin Docklands (open Mon–Fri 9:30am–5:30pm) are only available for customers physically near that location.

Bord gais customer service live chat email

Digital contact options beyond phone calls matter for customers who prefer writing over talking, or who need to attach documents to their enquiry.

Live chat availability

Bord Gáis Energy does not currently advertise a live chat feature on its main website. Official pages list phone, email, and the online portal as the primary digital channels. Customers seeking real-time text support may find the absence notable — the help centre and automated phone line are the main alternatives.

Email contact

General enquiries and non-urgent matters route to info@bordgais.ie. For written complaints or detailed account disputes, some customers prefer the website contact form, which generates a ticket reference number for tracking. Business customers use businessdirect@bordgais.ie for dedicated commercial account correspondence.

Online account management

The My Account portal handles routine tasks without requiring a phone call or email. Customers can view billing history, set up direct debit, report meter readings, and track usage patterns. The My Bord Gáis Energy app available on App Store and Google Play (Selectra Ireland) brings these functions to mobile devices with push notification support for bill alerts.

How can I cancel my Bord Gáis account?

Canceling an account or stopping a switch application requires direct contact with customer service. Online self-service covers many tasks, but account closure involves verification steps that need a representative.

Account cancellation steps

1. Call 01 611 0101 and state your intention to cancel.
2. Have your account number and recent meter reading ready.
3. The representative will confirm your final bill amount and arrange any outstanding balance settlement.

Written cancellation notices sent to Customer Care, PO Box 10943, Dublin 2, are also valid but slower.

Switch application cancel

If you’ve applied to switch to another supplier and want to cancel that application, call before the switch date takes effect. Switching timelines typically run 10–15 working days in Ireland — the sooner you call 01 611 0101, the better your chance of stopping the transfer. Once a switch completes, rejoining Bord Gáis requires starting as a new customer.

Billing and payments

Outstanding balances remain due after cancellation. The final bill posts to your account and must be settled. For one-off payments without opening an account, the automated line 01 611 0172 accepts card payments 24/7 (Bord Gáis Energy Official). If you dispute a final bill amount, request a detailed breakdown during the cancellation call and flag the discrepancy immediately.

The implication: customers who call before the switch completes have a real window to reverse the transfer, but that window closes fast.

How do I report a meter reading?

Meter readings prevent estimated billing and help customers avoid overpaying on variable-rate contracts. There are several ways to submit one.

The fastest option is the automated phone line 01 611 0172, available 24/7. Follow the voice prompts to enter your account number and meter reading directly. Alternatively, log into My Account on the website or use the mobile app to submit readings through the online portal. You can also include readings when speaking to a representative on 01 611 0101 during staffed hours.

The company recommends submitting regular meter readings every 1–2 months to keep bills accurate. Estimates appear on bills when readings are overdue, and those estimates may not match your actual consumption.

What are options for business customers?

Business energy accounts operate under different terms than residential ones — separate phone lines, dedicated email addresses, and distinct response time targets apply.

Business customers call 01 611 0166 or email businessdirect@bordgais.ie for account management, contract negotiations, and billing queries. The business team works Monday–Friday 8:30am–6:30pm (Bord Gáis Energy Official) and targets a two-working-day response to written enquiries. For large commercial accounts, a dedicated account manager may be assigned — check your contract documents for contact details.

Automated business services use a separate line: 01 611 0175 handles 24/7 balance checks and payment processing for commercial energy accounts (Bord Gáis Energy Official).

“Bord Gáis Energy is one of Ireland’s leading energy companies, providing energy and services to homes and businesses for almost 50 years.”

— Wind Energy Ireland, industry_directory

“Bord Gáis Energy is committed to energising a greener, fairer future and leading Ireland’s energy transition, with a goal of achieving net zero by 2040 and helping its 730,000 customers reach net zero by 2050.”

— Wind Energy Ireland, industry_directory

Related reading: Bord Gáis Customer Service: Phone, Hours & Contact Guide

Prospective Bord Gáis users can follow the new customer signup guide to complement phone support at 01 611 0101 for quick onboarding.

Frequently asked questions

For Irish energy customers, the contact decision is straightforward once you know the channels: emergencies get their own dedicated lines (1800 numbers), business gets its own number (01 611 0166), routine tasks run through the 24/7 automated line (01 611 0172), and everything else routes through the main residential line. Saving the right number before you need it means no hold music during the next billing question.