Whether you’re settling into a new home or sorting out a billing quirk, getting through to the right person at an energy supplier can feel like a chore. The good news: Bord Gáis Energy keeps its contact options straightforward — and once you know which number does what, the whole process takes minutes instead of loops. This guide runs through every verified phone line, support hour, and digital shortcut, pulling directly from official Bord Gáis Energy pages and trusted third-party sources.

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Main Phone Number: 01 611 0101 · Support Hours: Mon-Fri 8am-8pm, Sat 9am-5.30pm · Automated Line: 01 611 01 72 · Business Queries: 01 611 01 33 · New Customers: 01 611 0101 or 01 611 0151

Quick snapshot

1Confirmed facts
2What’s unclear
  • Live chat availability not confirmed in top sources
  • No dedicated Cork local number found
  • Email response times not published
3Timeline signal
  • Hours reflect current operations
  • Complaints escalation after 2 months to CRU
4What happens next
  • Choose your channel by urgency
  • Call, email, or manage account online
  • Emergency? Call 1800 20 50 50 immediately

The table below consolidates all verified contact details for Bord Gáis Energy in one place.

Field Value
Official Website www.bordgaisenergy.ie
Primary Contact 01 611 0101
Email info@bordgais.ie
Support Hours Mon-Fri 8am-8pm, Sat 9am-5.30pm
Automated Payments 01 611 0172 (24hr)
Gas Emergency 1800 20 50 50 (24/7)
Electricity Emergency 1800 37 29 99 (24/7)
Postal Address PO Box 10943, Dublin 2
CRU Escalation 1800 404 404 (after 2 months unresolved)

How do I contact Bord Gáis?

Bord Gáis Energy offers four main ways to get in touch: phone, online, email, and emergency lines. Each serves a different purpose, so picking the right one saves time.

Phone numbers for residential and business

The primary residential line is 01 611 0101, available Monday to Friday 8am–8pm and Saturday 9am–5:30pm (Selectra.ie). Business customers reach their dedicated team on 01 611 0166 (Mon–Fri 8:30am–6:30pm) or the general business enquiries line at 01 611 01 33 (Bord Gáis Energy Official). New customers or those moving home can call the dedicated line at 01 611 0151 (Bord Gáis Energy Official).

The Bord Gáis Energy help page recommends having your account number or latest bill ready before calling — this speeds up verification and shortens call duration (Bord Gáis Energy Official).

Online query submission

You can submit a query directly through the company’s website at bordgaisenergy.ie/company/have-a-question (Bord Gáis Energy Official). This route is useful for non-urgent matters where you want a written record of your communication.

Help centre access

The online help centre at bordgaisenergy.ie/home/help covers FAQs, account management guides, and outage information (Bord Gáis Energy Official). You can also access your account portal at bordgaisenergy.ie/sign-in to view bills, submit meter readings, and update payment details.

The upshot

Most residential queries are handled fastest by calling 01 611 0101 during support hours — the key is having your account details ready before you dial.

Bord Gáis customer service telephone number

The main customer service line for home energy customers is 01 611 0101 (Selectra.ie). This number covers billing questions, account changes, and general support.

New customer lines

For those setting up a new account or moving home, call 01 611 0151 (Bord Gáis Energy Official). This line handles new connections, contract setup, and contract renewals.

Billing and payment calls

The automated voice service for home energy bills runs 24/7 on 01 611 01 72 (Bord Gáis Energy Official). Call this number to check your balance, make a card payment, or confirm a direct debit without waiting for an agent. For business energy, the automated line is 01 611 01 75 (Bord Gáis Energy Official).

Regional contacts

All numbers listed are Ireland-specific, using Dublin area code 01 for local lines and freephone 1800/1850 prefixes for emergencies and official channels. There are no separate Northern Ireland variants documented in the verified sources (Selectra.ie). No Cork-specific local number was found in the top sources.

Why this matters

Choosing the right number on first call means avoiding transfer queues — the automated line handles payments 24/7, while the residential line connects you to an agent during office hours.

Bord Gáis customer service opening hours

Support hours differ depending on which line you call and whether you’re a residential or business customer.

Weekday and weekend support

For home energy queries, agents are available Monday to Friday 8am–8pm and Saturday 9am–5:30pm via 01 611 0101 (Selectra.ie). There is no Sunday opening listed. Business customers can reach their team Monday to Friday 8:30am–6:30pm on 01 611 0166 (Bord Gáis Energy Official).

A minor discrepancy appears between sources: the Bord Gáis Energy Official website lists some residential queries as available Mon–Fri 8am–6pm, while Selectra.ie reports the main line as running until 8pm. The 8am–8pm window is more widely cited.

Automated service times

The automated line 01 611 01 72 is available 24 hours a day, 7 days a week for balance checks and card payments (Bord Gáis Energy Official). Use this outside business hours or when you prefer self-service to waiting on hold.

Peak contact periods

Energy companies typically see higher call volumes after bill issuance dates and during the winter heating season. If your matter isn’t urgent, mid-week mid-morning calls (around 10am–11am) tend to have shorter wait times than early morning or Friday afternoon slots.

The catch

If you call outside listed hours, the automated line is your only option for immediate service — plan non-urgent calls around the weekday 8am–8pm window.

Bord Gáis customer service live chat and email

Phone isn’t the only route. Bord Gáis Energy provides email support and online account management as alternatives.

Live chat availability

No explicit live chat feature is confirmed in the top-ranked sources for this contact guide. The company’s primary digital support channels remain email and the online portal (Selectra.ie).

Email contact info@bordgais.ie

General customer service emails go to info@bordgais.ie. For repair service requests specifically, the dedicated address is homecare@bordgais.ie (Bord Gáis Energy Official). Email works well for non-urgent matters where you want documentation of your request — just note that response times are not publicly listed.

Online account management

The account portal lets you view and pay bills, update direct debit details, submit meter readings, and track usage (Selectra.ie). The My Bord Gáis Energy mobile app is available for iOS and Android as a companion to the online portal.

The trade-off

Email and online channels offer convenience and a written paper trail, but phone remains the fastest route for urgent account issues — response windows for email aren’t publicly guaranteed.

Who do I call if I have a gas problem?

For gas safety situations, skip the customer service line entirely and go straight to the dedicated emergency numbers.

Gas safety and leaks

If you smell gas, suspect a leak, or notice any gas safety issue, call 1800 20 50 50 immediately (Selectra.ie). This line is operated by Gas Networks Ireland, operates 24/7, and dispatches emergency response teams. Gas emergencies take priority over billing and account queries.

Electricity emergencies are handled separately by ESB Networks at 1800 37 29 99, also available around the clock (Bord Gáis Energy Official).

Billing emergencies

For payment issues, failed direct debits, or bill disputes that are urgent but not safety-related, the automated payment line 01 611 01 72 handles balance checks and card payments 24/7 (Bord Gáis Energy Official). If the automated system can’t resolve your issue, calling 01 611 0101 during support hours connects you to an agent.

Meter reading submission

Submit meter readings online through your account portal or via the mobile app to avoid estimated billing. The automated line 01 611 01 72 may also accept readings — check the voice prompts when you call.

The paradox

The Bord Gáis Energy Theatre shares the brand name but is an unrelated entertainment venue — its contact (+353 (0) 1 677 7999) is not connected to energy services, so double-check you’re calling the right organisation.

Bottom line: For most residential issues, calling 01 611 0101 during Mon–Fri 8am–8pm is the fastest route — have your account number ready. Email works for non-urgent written requests. Gas or electricity emergencies? Dial 1800 20 50 50 or 1800 37 29 99 directly and skip the main queue.

Upsides

  • Multiple channels: phone, email, online portal, mobile app
  • 24/7 automated line for payments and balance checks
  • Clear separation of residential, business, and emergency numbers
  • CRU escalation path if unresolved after 2 months

Downsides

  • Minor hours discrepancy across sources (8pm vs 6pm weekday cut-off)
  • No confirmed live chat option
  • Email response times not published
  • No dedicated Cork or regional local numbers

Call our dedicated team on 01 611 0101 or 01 611 0151. Mon-Fri: 8am-8pm, Sat: 9am-5.30pm. — Bord Gáis Energy Official Website

The main customer service number for Bord Gáis Energy is 01 611 0101, available Mon–Fri: 8am–8pm; Sat: 9am–5:30pm. — Selectra.ie (Energy Comparison Site)

Related reading: An Post Click and Post tracking guide · Road Tax Calculator Ireland

Additional sources

windenergyireland.com, bordgaisenergy.ie, bordgaisenergytheatre.ie

Prospective Bord Gáis customers might first review the new customer signup guide before dialing 01 611 0101 for personalized support during business hours.

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Frequently asked questions

What services does Bord Gáis provide?

Bord Gáis Energy supplies gas and electricity to residential and business customers across Ireland. Services include billing and payments, account setup, meter management, and technical support for supply issues.

What is the best way to get in touch with Bord Gáis?

For fastest service on most queries, call 01 611 0101 during support hours (Mon–Fri 8am–8pm, Sat 9am–5.30pm). The automated line 01 611 01 72 handles payments and balance checks 24/7 without wait time.

What time does energia customer care open?

The main residential line opens at 8am Monday through Friday and closes at 8pm, with Saturday service from 9am to 5.30pm. There is no Sunday opening listed.

Does Bord Gáis have customer service live chat?

Live chat is not confirmed in the top sources for this guide. The primary non-phone channels are email (info@bordgais.ie) and the online account portal at bordgaisenergy.ie/sign-in.

Who do I call if I have a gas problem?

For any gas emergency — smell, leak, or suspected issue — call 1800 20 50 50 immediately. This is Gas Networks Ireland’s 24/7 emergency line. For electricity emergencies, call 1800 37 29 99.

What is Bord Gáis customer service email?

General queries: info@bordgais.ie. For repair service requests: homecare@bordgais.ie. Response times are not publicly listed, so phone is faster for urgent matters.

How do I escalate a complaint with Bord Gáis?

If your issue is unresolved after two months, contact the Commission for Regulation of Utilities (CRU) at 1800 404 404. CRU is Ireland’s energy regulator and handles consumer complaints that suppliers cannot resolve.