You’ve been staring at your Bord Gáis Energy bill, wondering if there’s a faster way to get through than waiting on hold. Whether you need to pay a bill, report a meter issue, or just ask about a new connection, knowing the right number and the best time to call can save you a lot of hassle. This guide gives you the verified contact details and step-by-step advice to reach the right person quickly.

4 related posts

Primary customer service number: 01 611 0101 · 24-hour automated service number: 01 611 01 72 · Gas emergency number (Gas Networks Ireland): 1800 20 50 50 · Customer service hours: Mon–Fri 8am–6pm, Sat 9am–5:30pm

Quick snapshot

1Confirmed facts
2What’s unclear
  • Whether live chat is available on the official website — no direct link found
  • Exact email address for general customer service — only an online form is published
  • Specific phone numbers for Dublin or Cork offices — likely all routed through the central 01 number
3Timeline signal
4What’s next
  • Bord Gáis Energy is pushing digital self-service — online bill pay and account management are becoming the default
  • Phone queues may shift as more customers use the 24/7 automated line — call volumes may drop during peak hours

Seven key details about contacting Bord Gáis Energy: the primary numbers, hours, and alternative channels at a glance.

Label Value
Main customer service number 01 611 0101
Automated service number (24h) 01 611 01 72
Customer service hours Mon–Fri 8am–6pm, Sat 9am–5:30pm
Gas emergency number 1800 20 50 50 (Gas Networks Ireland)
Email contact Via online form on bordgaisenergy.ie/home/help
Live chat Available on Facebook page (not 24/7)
Postal address Bord Gáis Energy, 1 Warrington Place, Dublin 2

How do I contact Bord Gais?

The main numbers and channels handle nearly every query — billing, accounts, new connections, and collections — all through a single primary line.

General customer service

  • Call 01 611 0101 — this is the main line for most home energy queries, including billing, account changes, and general help — Bord Gáis Energy Help Page (official)
  • Have your account number or recent bill handy before you call — customer care page recommends this to speed things up

New customer inquiries

  • The same main number 01 611 0101 also handles new connections and moving home — it’s open Mon–Fri 8am–8pm and Sat 9am–5:30pm for these queries — Bord Gáis Energy Help Page (official)
  • If you’re signing up, have your MPRN (gas) or GPRN (electricity) ready — these are on any old bills from the property

Billing queries

  • For balance checks and payments, the automated line 01 611 01 72 is available 24/7 — you’ll need your account number — Bord Gáis Energy Useful Information (official)
  • You can also pay by calling the main line during business hours and speaking to a representative

Collections department

  • If you’re behind on payments, call the main number (01 611 0101) and select the collections option when prompted
  • Wait times can be longer — try calling early morning (8am–9am) for shorter queues
  • You can also set up a payment plan by speaking to the collections team — Bord Gáis Energy Help Page (official)
Bottom line: One number — 01 611 0101 — does almost everything. The automated line (01 611 01 72) is best for quick payments. New customers get slightly extended hours (until 8pm weekdays).

The pattern: one primary number, one automated backup. No separate lines for different departments — routing is handled by the phone menu.

What is the phone number for Bord Gais customer service?

Primary customer service line

  • 01 611 0101 is the main customer service number for residential customers — Bord Gáis Energy Help Page (official)
  • This number covers billing, account changes, new connections, complaints, and general help

Automated self-service line

  • 01 611 01 72 is the 24-hour automated line — use it to make a payment, check your balance, or request a bill copy — Bord Gáis Energy Useful Information (official)
  • No representative will answer — it’s all keypad/voice prompts

Dedicated number for new connections

  • Bord Gáis Energy does not list a separate number for new connections — the main line (01 611 0101) is the correct point of contact — Bord Gáis Energy Help Page (official)
  • When you call, specify you’re a new customer to get routed to the right team

The pattern: one primary number, one automated backup. No separate lines for different departments — routing is handled by the phone menu.

Who do I call for a gas emergency?

Gas leak or smell of gas

  • Do not call Bord Gáis Energy — they are a supplier, not the network operator. Call Gas Networks Ireland immediately on 1800 20 50 50 (24/7) — Bord Gáis Energy Help Page (official)
  • If you smell gas, leave the building, avoid using any electrical switches, and call from outside

Carbon monoxide concerns

  • Same emergency number (1800 20 50 50) — Gas Networks Ireland can dispatch a technician to check for carbon monoxide leaks — Bord Gáis Energy Help Page (official)
  • If you feel symptoms (headache, dizziness, nausea), seek fresh air immediately and call 999

Emergency contact for network faults

  • For electricity emergencies or interruptions, Bord Gáis directs customers to ESB Networks at 1800 372 999, also 24/7 — Bord Gáis Energy Useful Information (official)
  • Bord Gáis Energy can only help with supplier-related issues (billing, contract, account) — network faults are out of their scope
Why this matters

A gas leak is one of the few situations where calling the wrong number can cost precious time. The supplier (Bord Gáis Energy) cannot fix a leak — only Gas Networks Ireland can. Memorise 1800 20 50 50 or save it in your phone.

What are Bord Gais customer service opening hours?

Standard customer service hours

  • Main line (01 611 0101): Monday–Friday 8am–6pm and Saturday 9am–5:30pm — Bord Gáis Energy Help Page (official)
  • New customer queries get extended weekday hours: Mon–Fri 8am–8pm — same number — Bord Gáis Energy Help Page (official)

Automated service availability

  • The automated line (01 611 01 72) is open 24 hours a day, 7 days a week — Bord Gáis Energy Useful Information (official)
  • You can make payments, check your balance, or request a bill copy at any time — no representative needed

Holiday schedule

  • Customer service is closed on public holidays — check the Bord Gáis Energy Help Page (official) for any updated holiday hours
  • The automated line remains available on public holidays

The catch: if you need a human during weekends, Saturday is your only window; Sunday is entirely agent-free. The automated line gives you 24/7 access for routine tasks.

Is there a live chat option for Bord Gais?

Live chat availability

  • Bord Gáis Energy’s official website does not prominently advertise a live chat feature
  • The main contact page directs customers to phone or email form — Bord Gáis Energy Contact Us (official)

Alternative digital channels (Facebook, email, web form)

  • Facebook Messenger: Bord Gáis Energy has an active Facebook page where you can send a message — response times vary and it’s not 24/7 — Bord Gáis Energy Facebook Page (social)
  • Email contact form: Available on the Help page (official) — you fill in your details and await a reply
  • Phone remains the fastest option for immediate help, especially during business hours

The trade-off: digital channels are convenient but slower. If you need a quick answer, call during low-traffic times (early morning or just after lunch) to minimise hold time.

How to prepare before calling Bord Gáis Energy

  1. Find your account number or recent bill — you’ll be asked for it. Look on any paper or digital bill from Bord Gáis Energy.
  2. Know your MPRN (gas) or GPRN (electricity) — these are on your bill and are often required for new connections or moving home — Bord Gáis Energy Help Page (official)
  3. Choose the right number — use 01 611 0101 for most queries, 01 611 01 72 for automated payments, and 1800 20 50 50 for gas emergencies.
  4. Call during recommended hours — early morning (8am–9am) or after 4pm tend to have shorter wait times for the main line.
  5. Have a pen and paper ready — note down any reference numbers or confirmation codes given during the call.
  6. If you get the automated line, say “Agent” at the voice prompt to try to reach a human — but be aware that during busy times you may be asked to call back.
The upshot

Preparation cuts call time by half. Having your account number and bill handy means the agent can start solving your problem immediately instead of spending minutes looking up your account.

Confirmed facts

  • 01 611 0101 is the main customer service number
  • Customer service hours are Mon–Fri 8am–6pm, Sat 9am–5:30pm
  • Automated line 01 611 01 72 is available 24/7
  • Gas emergency number is 1800 20 50 50 (Gas Networks Ireland)

What’s unclear

  • Whether live chat is available on the official website (not found)
  • Exact email address for general customer service (only contact form available)
  • Specific phone numbers for Dublin or Cork offices (likely same central number)
  • Whether walk-in customer service is available at the Dublin office — not listed on the official contact page

“For customer care queries, call our team on 01 611 0101 (Please have your account number or bill to hand).”

— Bord Gáis Energy – Help for residential customers (official)

“We offer a 24 hour automated telephone service. Call us on 01 611 01 72 to: make a payment, check your balance, or request a bill copy.”

— Bord Gáis Energy – Useful customer information (official)

Related reading: Bord Gáis Customer Service: Phone, Hours & Contact Guide · Bord Gáis Customer Service: Phone, Hours & Contact Guide

Additional sources

bord-gais-energy.pissedconsumer.com, windenergyireland.com, rocketreach.co, assets-us-01.kc-usercontent.com

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Frequently asked questions

What is the best time to call Bord Gáis to avoid long wait times?

Early morning (8am–9am) and late afternoon (after 4pm) on weekdays tend to have shorter queues. Saturdays can be busier as fewer hours are available. The automated line is always open for quick self-service.

Can I call Bord Gáis from outside Ireland and what number should I use?

Yes, but you’ll need to dial the international prefix for Ireland (usually 00 353) followed by the local number without the leading 0. So 01 611 0101 becomes +353 1 611 0101. Standard international rates apply.

How do I speak to a real person at Bord Gáis?

Call 01 611 0101 during business hours and at the voice prompt say “Agent” or don’t select any option — the system will eventually route you to a representative. Avoid calling just before closing time as wait times extend.

What information do I need to have ready when calling Bord Gáis?

Your account number is most important. Also have your MPRN (gas) or GPRN (electricity), and the address associated with the supply. If you’re calling about a bill, have the bill date and amount handy.

Is there a separate number for billing inquiries or to pay my bill?

No separate number — use 01 611 0101 for billing inquiries and you’ll be routed to the billing team. For automated payments, call 01 611 01 72 (available 24/7).

How do I report a meter issue to Bord Gáis?

Call 01 611 0101 during business hours and select the meter option. For a gas meter emergency (like a suspected leak), call Gas Networks Ireland on 1800 20 50 50 immediately.

What is the contact for gas connection or disconnection?

Use the main line (01 611 0101) for connection or disconnection requests. Have your MPRN/GPRN and move-in date ready. New customers get extended hours (until 8pm weekdays) for these queries.

How do I update my contact details with Bord Gáis?

Call 01 611 0101 and request an account update. You can also log into your online account on bordgaisenergy.ie to change your address, phone number, or email directly.